Shipping Policy

Last Updated: June 2026

Thank you for shopping with The Veluxe. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 2–3 business days (Monday to Friday, excluding public holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information (where available).

Please note that processing times may be longer during peak seasons, promotional events, or public holidays.

Shipping Time

After your order has been dispatched,

Standard Shipping – Delivery within 14 - 21 business days.

Express Shipping – Delivery within 7 - 10 business days.

Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control, including customs clearance, weather conditions, carrier delays, or peak shipping periods.

Shipping Rates

We offer free shipping worldwide.

Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation email.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been shipped, The Veluxe cannot guarantee successful delivery or be held responsible for lost packages.

Delayed Deliveries

While we strive to meet all estimated delivery times, delays may occasionally occur due to:

• High order volumes
• Customs inspections
• Weather disruptions
• Carrier operational delays
• Public holidays

We appreciate your patience and understanding in such situations.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

To assist us in resolving the issue, please provide:

• Your order number
• A description of the issue
• Photos of the package and product (if damaged)

We will work with the shipping carrier to investigate and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

The Veluxe
Email: helloveluxe8@gmail.com

Thank you for choosing The Veluxe. We appreciate your trust and look forward to serving you. ✨