Return & Refund Policy

Last Updated: June 2026

At The Veluxe, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Returns

We accept returns within 7 days of the delivery date.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be in its original packaging.
• Include all accessories, manuals, and tags (if applicable).
• Be accompanied by proof of purchase or order confirmation.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items.
• Gift cards.
• Personalized or custom-made products.
• Products that have been used, damaged by the customer, or are missing parts not due to our error.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of receiving your order at:

Email: helloveluxe8@gmail.com

Please include:

• Your order number.
• Photos of the item.
• Photos of the packaging (if applicable).

We will evaluate the issue and arrange a replacement or refund where appropriate.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The item is defective.
• We sent the wrong item.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at:

helloveluxe8@gmail.com

Order Cancellation

Orders may be cancelled within 12 hours of placement. Once an order has been processed or shipped, it can no longer be cancelled and must follow our return procedure.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card provider.
3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

For questions regarding returns or refunds, please contact:

The Veluxe
Email: helloveluxe8@gmail.com